I ordered a Fireplace from OVERSTOCK and another Fireplace from another company last month, the couch came within 2 weeks, the Fireplace, still hasn't arrived. I want to thank OVERSTOCK for fulfilling their end of the sale. Service was great, shipping was fast, and delivered with care. I only wish they had the other Fireplace as I'm quite sure I'd be enjoying that as well right now. I at 1st felt OVERSTOCK prices were a bit higher than other retailers, but I'm at the point I'd rather pay the extra just to rest assured that I will receive my order. I will be a returning customer, and want to thank you for the positive experience shopping at OVERSTOCK. You earned my trust and we'll worth every time. Well packaged, nice quality. Love it! A high quality Fireplace. I'm going to order another one (or two, or three) and it would be a lovely gift.
Not sure of the low score on this company my 1st interaction with them was superb from the website where I shopped to the pricing and the delivery was so fast I couldn't believe it packaged securely and exactly what I expect from the website pictures I'll reccomend them with no problem plan to shop with them as needed things do occur an I had no issues with my 1st purchase if it changes down the way I'll update the rating sku: 17856249
This store has everything for your home and the largest selection you will find anywhere. I was shopping for Fireplace and thought I would find a few here, could not believe the amount they had. I found what I was looking for and they were less expensive than any other stores. They offer free shipping on all items over $49. You will fall in love with there customer service. They are my new go to store. I have ordered multiple items thru OVERSTOCK and have had great service and the products were as advertised. In fact, a neighbor asked for advice on using OVERSTOCK on my neighborhood website and got 16 positive comments from different people about how good each of their experiences were. I personally had an item delivered damaged, and OVERSTOCK sent another one immediately with no questions.
No problems! OVERSTOCK usually comes through on whatever it is that you order through them. I've had a few problems with a couple of furniture pieces, but they replace it w/o any hassle whatsoever. It's just that you have to wait for the piece to be shipped again which is a minor inconvenience sometimes. All-in-all, I'm very happy with my OVERSTOCK experience and would recommend shopping with them to any and all.
Huge selection & good prices. I bought many things through this site, always found the items I liked in a very good prices and they have a good quality. They have a great selection, good prices and from our experience, know how to take care of their customers. sku: 35295315
I received my package when they said it would arrive. The box itself had a squished corner, not too concerning as the contents were packaged very well. One of the pieces did end up being damaged. I called customer service to get a replacement part. I was on the phone maybe 3 minutes, no hassle and they already have a replacement part on the way, free of charge! The representative who helped me was so kind! I'll definitely think of OVERSTOCK if I need anything else for our house! We've ordered most of our furnishings for our new home from OVERSTOCK and I've been very pleased with their service, prices and quality. Delivery is either early or on time. Everything we've received has been complete and in good condition, and when mistakes have been made, their customer service in handling them have been excellent. For example, we ordered an electric fireplace and they sent the wrong model. I called them and was given a 10% refund for our trouble and the new/correct Fireplace was here within 7 days and we were told to keep or donate the model that we had originally received, which we're actually going to be able to make use of in our basement.
Love everything about OVERSTOCK! I especially appreciate it allows for customer reviews on the items as well as pics people have taken so we can view the products in homes. Reading the reviews is so helpful! Especially when purchasing furniture and decor you aren't seeing in person! Everything I've ever ordered has arrived even faster than projected and love the free shipping, which is a huge thing when ordering heavy bulky furniture! I've ordered home items from many other sites and always seem to come back to OVERSTOCK! Don't hesitate to order from them! I was so excited to get these after reading the reviews, it is so hard to find great Fireplace online and I don't have time to go shopping. I tried them on right away and thought the fit was amazing.
This may have changed over the years but as of present, OVERSTOCK customer service has been absolutely phenomenal to work with. They've issued me credits even when I did not ask for one. They're available to chat most of the time as well. sku: 34216068
I spoke to a very understanding and sweet customer services who both helped resolve my returns during the pandemic. They were both helpful and resolved my issues. The wait to speak to them was very long but since everyone is working remotely it was understandable. Worth the wait. Ordered from OVERSTOCK and will continue to do so. Recommend them to anyone. Great company and wonderful, products quality products. Fast service and customer service is very helpful. I had one item arrive missing a part. I was told that they could send me a new product or send me the part. I had the missing part within a week. No questions asked. Everything else I ordered came packaged great with no defects and when the large item arrived, the delivery men put it just where I needed it. I would highly recommend this company.
I've boycotted Walmart and Amazon for being billionaire-centric instead of paying a living wage. This store is an awesome alternative. I finally needed their customer service and they far exceeded my expectations there as well. I love my Fireplace and have received countless accolades. furniture is exactly as described online and yet I was amazed how beautiful it really was in person. I would definitely recommend this furniture!
The Quality of Fireplace I have purchased from OVERSTOCK has always been great but I was worried making a large purchase without being able to touch it first... but we worried for nothing. Very happy. Shipping takes a while on this one so plan accordingly. sku: 36952027
I had to order Fireplace for my new condo. Searched different sties on the internet and OVERSTOCK had the best price and also the items in stock. Ordered and the products arrived within 7 days. I had bought other items from OVERSTOCK in the past and so far I have not been disappointed. I ordered a Fireplace and after I realized it was going to arrive later than expected I tried to cancel online with no luck as the system told me it was already loaded for shipment. The customer service rep was outstanding and got everything taken care of for me in a matter of minutes. Very impressed and will continue buying from OVERSTOCK as a result!
OVERSTOCK is always my first shopping site for furniture and home decor. The search filters are more detailed than other sites so I can zoom in on what I'm looking for. They also are quick to answer questions regarding specifics of their merchandise. Their shipping is quick and their customer service is responsive when things arrive damaged. I have used them multiple times and have never been disappointed. This furniture feels good and looks good as well. This is the best Fireplace I now have. Amazing gift! I was able to get this furniture on sale around New Year. Perfect gift for anyone! Great customer service as always!
Last purchase was a new Fireplace. Another perfect delivery and excellent product. Not only was the price incredible, but the product was something I couldn't find locally. Excellent service. One of the items received was incorrect and an email to OVERSTOCK resulted in the correct item being shipped overnight and they told me to donate the wrong item. Then, another Fireplace for my house and household items. I love this company and even though they aren't always the cheapest, their customer service is second to none and I will always shop OVERSTOCK.com first. sku: 24330365
I thought the customer service was amazing! Got on the phone with a rep immediately and she was super kind and helpful. I needed to buy a Fireplace but I had three visa gift cards I wanted to use toward it. Couldn't figure out how to do it myself so the customer service rep walked me through the whole thing and put them in manually for me! SO nice and highly recommend their service. I have recently purchased a number of items needed to set up a new home. Some products worked out; some didn't, or couldn't be shipped in time. However, throughout, I have spoken with countless OVERSTOCK employees who have been helpful, respectful, understanding and empathetic! They always, always make things right, no exceptions.
After reading the bad reviews, I got pretty nervous about calling to request a replacement part that had come damaged. Despite a little bit of a wait, customer service was super quick and friendly and got a replacement part shipped out in the next two days. The Fireplace was fairly low quality, but I paid a low price, so I can't really complain about that. Looks fine, just cheap materials. I'm sure the more expensive Fireplace are nicer. Anyway, thought it was worth leaving a good review about customer service since it seems they might be stepping it up! I almost went with a more expensive brand and I'm glad I did not. I love this Chandler Traditional Brown Alexa Enabled Smart Fireplace - N/A! It is the perfect color. Although my shipment took longer to arrive than I expected it was completely worth the wait.
I've only had one hiccup when shopping OVERSTOCK, but that's expected as things can't run smoothly all the time. The home furnishings I've bought in the past have all been of great quality. Great prices and super-fast shipping! Dealing with customer service reps can be frustrating sometimes, but I've worked in customer service before so I know it's not an easy task all the time. sku: 36228119
I have been impressed with every purchase I've made on OVERSTOCK. I don't look for furniture anywhere else now. You just can't beat the quality and prices. This store is a great place if you want quality. Their items are as described. I will buy from them again and again. No problems whatsoever. Selection says it all no matter which room were shopping for it always comes back to OVERSTOCK. We've bought a Fireplace and to many small items to list through OVERSTOCK. The standard shipping or drop delivery for big items it has always gone great that gives me piece of mind not having to worry about lost items. I'll keep shopping through OVERSTOCK because it's easy, safe and the prices are very fair.
What a really awesome website. Everything they have comes in an array of colours, sizes, styles. It is truly impressive and very easy to get around the site. Great site to shop for just about anything for your home, pet, garden, etc. Bought a Fireplace from them. Excellent service and fast shipping. Very impressed! The colors are exactly as displayed. I am very happy with this Fireplace. It is very nice. I'm definitely getting more. Very quick shipping as well.
I ordered a Fireplace from OVERSTOCK recently and was glad to see that it would be arriving before my upcoming trip. I found out late in the process that the delivery would be delayed and was freaking out! So by being int ouch with the customer service dept. I was eventually put on the line with J. He is a delivery specialist, and he saved the day! He not only coordinated it all, but even got it there on a Sunday for me! The set is gorgeous, so the quality of their product is obviously great as well. Thank you J. and the OVERSTOCK team! sku: 36898514
I've finally ordered a Fireplace on OVERSTOCK a while ago and it is better than my old Fireplace I threw out! My kids love it and some nights I love it! I've shopped there for years! It's my go to online shopping for anything they have! Great sales too! I have purchased many items from OVERSTOCK.The merchandise is high quality and if you do have any problems with an order they always make it right. I received an item damaged. I called, they replaced it for free and got it on my front step within a couple of days! Very happy!
I just would like everyone to know that OVERSTOCK is awesome. Their customer service was great! She handled my request so quick & easy! I shop a lot online since I am in a wheelchair & this was such a great experience, I had to write about it Thank you for offering the best Fireplace in the world! I had been shopping in area department stores for this Fireplace to no available. Thanks, I am so happy.
I try, whenever possible, to buy local, pay cash and support my community with my transactions. When I do go online, I want something of quality and I need it fast. I have OVERSTOCK as my first stop for furnishings for the home. The reviews are helpful, the quality tends to be high overall, and the customer service is very good. I hold their feet to the fire when I am unhappy, and they respond. I think our on-line businesses are as good as we demand they be, and I think OVERSTOCK does a great job. sku: 32728349
I ordered Fireplace. Easy to assemble and took only a few minutes. I am not good at this so I was pleased. Love the white. It does not look cheap. Have had compliments on how attractive Fireplace. It took about a week to deliver. The Fireplace came. I was worried but I will order again from them. Nice not to have to pay duty as I am Canadian. I am surprised to see the bad reviews on other website. I have purchased almost all items in my new house from OVERSTOCK and they are really good! I even needed to change my dining chairs and their customer service was the best in the US! They replaced the Fireplace with no additional cost and made sure the process was easy on me. I'll definitely keep shopping with them!
Recently purchased some Fireplace. The Fireplace shipped extremely quickly and were at my door in 10 days. The Fireplace quality was generally good with some screw holes slightly off, but was still able to use the original hardware and everything went together and is very solid. I'm an engineer by trade and a hobby carpenter, but I decided to go store bought for this need and don't regret it. Have received a lot of compliments. I LOVE THIS Fireplace! It is super cute and stylish and functional. I gave it five stars because I love the style and the look, I really hope the company can redesign with more substantial material. If not someone will beat them to it I am sure. Style is great.
I initially ordered two barstools but for some reason there was miscommunication between csr/dispatching department and the warehouse (I assume). Long story short, they end up shipping the other one and gifting me a free one for my inconvenience! Like basically a $150 gift! My bad day turned into a blessing! Thanks OVERSTOCK sku: 24772592
I was quite surprised with the low ratings. However, this was my first purchase buying Fireplace. The site was easy to search for what I needed and provided much information on the Fireplace. I loved how I was able to order Fireplace before placing my orderand it didn't take long to receive. I plan to order from site again since my credit card has offer rewards. Not sure of the low score on this company my 1st interaction with them was superb from the website where I shopped to the pricing and the delivery was so fast I couldn't believe it packaged securely and exactly what I expect from the website pictures I'll reccomend them with no problem plan to shop with them as needed things do occur an I had no issues with my 1st purchase if it changes down the way I'll update the rating
This online shop has amazing service. I have used them several times. My last order had an item that was damaged. They took care of me, no argument no hassle just replaced the order. Even had a follow up call to make sure everything was received in good condition and if I needed any additional assistance... they get how to take care of customers! Thanks a lot. Let me congratulate you on your found this deals. Here is the furniture for you. I think, These price is not high for you. Would recommend to anyone.
Ordered new Fireplace. Great sale prices. Beautiful furniture and I've gotten lots of compliments. The Fireplace originally came damaged. I called OVERSTOCK while delivery guys were still there. They ordered a replacement and told me to keep the damaged one until the new one came. New one was delivered about 2-3 weeks later in perfect condition. Sometimes, people have to realize OVERSTOCK is a fulfillment house--you place the order, they place it with the manufacturer and it is shipped from there. sku: 35867318
During that last few months I have purchased a number of items (Fireplace) from OVERSTOCK. I have all of the products to be of very good quality, and their Customer Service has been excellent. I was happy with EVERYTHING. Amazing customer service. Huge selection & good prices. I bought many things through this site, always found the items I liked in a very good prices and they have a good quality. They have a great selection, good prices and from our experience, know how to take care of their customers.
THIS SITE IS ALWAYS MORE THAN HELPFUL TO RESOLVE ANY ISSUES YOU MAY HAVE. LOVE SHOPPING HERE! New Fireplace is amazing! I've always had a great experience and Customer service is always friendly and helpful. Yes, products are a little more expensive than what you may find if you spent hours searching for the same product. My friend loved this Chandler Traditional Brown Alexa Enabled Smart Fireplace - N/A, it's really beautiful! It is simple and sophisticated and can be used with anything that is great for everyday use. The reason I am giving 4 stars and not 5 is because in one of the review photos.